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第14章 配合负责B区(2 / 2)

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一对年轻夫妇率先步入 B 区,他们的目光在大桌与小桌之间游移不定。刘时晴即刻趋前,微微躬身,彬彬有礼地说道:“您好,是两位吗?您看看哪座最合适的桌椅?”年轻夫妇相视浅笑,最终选定了一张小桌子。她迅速为他们送上水果,围裙等,微笑着言道:“您好,用手机扫码点单的。”一对夫妇微笑用手机扫码看看选择。

恰在此时,一群朝气蓬勃的年轻人踏入 B 区,他们欢声笑语,兴致高昂,看样子是在欢庆某个重要时刻。王大姐旋即迎上前去,笑靥如花地说道:“热烈欢迎各位朋友,这边的大桌子极为适合诸位欢聚一堂。”年轻人们欣然应允,纷纷入座。王大姐娴熟地为他们布置好餐具,递上菜单,亲和地讲道:“用手机扫码点单。”一群年轻人轻声细语地说:"谢谢。"用手机扫码看选购。

未几,又有一家三口莅临 B 区。刘时晴微笑着趋前迎接,礼貌地问询:“您好,不知小朋友可有特别钟意的位置?我们会竭力为您妥善安排。”孩子指向一张临近窗户的小桌子,刘时晴赶忙引领他们前往,悉心将孩子的椅子调适至适宜的高度,拿出小玩具递给小孩子地说道:“小朋友,送给你玩具呦,我店里会把玩具送给带顾客的小朋友。”

小朋友地说:"谢谢阿姨。"于是开始打开盒子里面各种拼装玩具。

随着时光的缓缓推移,B 区的客人渐次增多。她和王大姐于餐桌之间穿梭奔忙,却始终维持着满腔的热忱与足够的耐心。当客人对菜品存有疑问时,我们会详尽地阐释每种食材的特性和烹饪方式;当客人需要增添调料时,我们会即刻为其取来;当客人水杯中的水即将耗尽时,我们会及时为其续满。

有一回,一位客人不慎将汤汁溅洒于衣物之上,显得略感尴尬与焦灼。王大姐见状,即刻递上纸巾,关怀备至地说道:“先生,请勿焦虑,我们店内备有专用的衣物清洁湿巾,您可先行使用,看看能否处理妥当。”客人满怀感激地望向王大姐,连声道谢。

又有一桌客人在点菜之际犹豫不决,刘时晴让胡主管给他们的口味喜好,为其推荐了适宜的菜品组合,并介绍了每种菜品的独特之处。客人聆听胡主管的建议后,满意地点头说道:“多谢您的推荐,听您如此详述,我们皆迫不及待想要品尝了。”

当大桌子上的客人用餐完毕准备离店时,刘时晴和王大姐一同迅速清理桌面,更换桌布,为下一批客人做好周全的准备。我们的动作敏捷而有序,极力缩减客人的等候时间。

在为小桌子上的客人提供服务时,前厅人员们亦丝毫不曾懈怠。有位女士期望获取一份特殊的酱料,店内未有现成之物,王大姐主动前往厨房为其调配。女士拿到酱料后,欣喜地说道:“你们的服务着实贴心入微,下次我定然还来。”

整个夜晚,B 区充盈着欢声笑语与温馨和融的氛围。刘时晴和王大姐相互协作,配合默契,竭尽所能为每一位顾客呈献优质上乘的服务。

临近打烊之时,最后一桌客人离店。刘时晴和王大姐开始仔仔细细地清理整个 B 区,擦拭桌子,规整餐具,清扫地面并拖拭干净。

【负责B区的刘时晴和王大姐为顾客服务中心的时候,这时候王大姐为15号台桌送给围裙,听到18号顾客加汤,看到刘时晴倒汤的时候就说:"刘时晴,18号加汤。"

刘时晴听到王大姐点点头走到在18号顾客加汤。

这时候刘时晴给11号台桌给顾客做下虾滑锅中的时候听到20号顾客买单,看到王大姐在19号台桌摆碟子筷子等,就说:"王大姐,20号买单。"

王大姐听到刘时晴点点头走到20号台桌地说:"您好,买单就在收银台。"说完请示收银台的方向,20号台桌顾客点点头收拾东西去收银台买单。】

随着一天会员日结束下班了。

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