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第6章 跟师傅学习东西,下班前开会(1 / 2)

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接上文章每周三会员日的本中。

趁着会员日的当天,顾客点了虾滑,上菜的时候,王梦梦看到顾客的桌下有虾滑,于是叫刘时晴过来到料碗台,拿出一个空料碗,在小米辣和海鲜汁倒入碗里,并说:"小米辣少许,海鲜汁一勺。"

刘时晴点点头。

王梦梦把倒入好的虾滑汁递给这桌顾客说:"您好,这是蘸虾滑的汁,请慢用。"

顾客不懂地说:"这个怎么食用?"

郭经理走过来地说:"您好,这是虾滑汁的,把虾滑拿出勺子分小的口放在锅煮,煮好了就放在做好的虾滑汁食用。"

顾客微笑地说:"谢谢提醒。"

又有顾客点了黑豆腐的,王梦梦走过来让刘时晴过来到料台里,拿出一个空碗倒入黑豆腐酱说:"这是黑豆腐的酱,当然白豆腐也可以食用这个呢。"

刘时晴点点头。

王梦梦把倒入黑豆腐的酱递给顾客说:"您好,这是醮豆腐的酱,请慢用。"

顾客满脸问号说:"是不是把豆腐煮好了放这个料碗里吗?

王梦梦微笑地说:"是的呢,女士"

顾客微笑露牙地说:"谢谢。"

随着刘时晴跟王梦梦学了三天,已然慢慢熟练懂得醮菜品的料碗,也懂得为顾客服务,以顾客需求的满足。

下班前王梦梦和刘时晴拿着放顾客用过的杯子去厨房洗菜池,并教做洗杯子的方法。

王梦梦说:"洗杯子的方法:

1. 去除残渣:将杯子中的残留物倒掉,用清水冲洗杯子,去除表面的明显污渍。

2. 使用清洁剂:可以选择使用温和的洗洁精或专门的杯子清洁剂,将适量清洁剂倒入杯子中,加入少量清水,用刷子或海绵轻轻刷洗杯子内部和外部。

3. 清洗杯口:特别注意清洗杯口和杯子边缘,这些地方容易藏污纳垢,可以用刷子或海绵仔细擦拭。

4. 冲洗干净:用清水彻底冲洗杯子,确保清洁剂和污渍都被冲洗掉。

5. 晾干:将洗干净的杯子倒扣在通风干燥的地方晾干,避免潮湿导致细菌滋生。"

刘时晴地说:"明白了,师父。"跟着王梦梦一起洗杯子

洗完后拿出红色的抹布把洗干净的水杯擦干。

然后前厅劳动完了,刘时晴正要不懂问王梦梦说:"师傅,你今天教我做的那个虾滑汁,黑豆腐酱,醮鸭血的干碟和白芝麻,还要给顾客提醒请用,为什么呀?"

胡主管走过来地说:"王梦梦想给你说的是,在为顾客上虾滑汁等菜品时,要提醒顾客慢用。

“请慢用”是一种礼貌用语,表示让顾客慢慢品尝食物。这体现了对顾客的关怀和尊重。

使用“请慢用”这样的用语,不仅可以提升顾客的用餐体验,让他们感受到服务员的热情和专业,还能营造一种温馨、舒适的用餐氛围。此外,这也有助于顾客更好地享受美食,避免因匆忙进食而影响对食物的品尝。

当然,除了“请慢用”,服务员还可以根据实际情况,向顾客介绍虾滑汁的特点和食用方法,提供优质的服务。这样,顾客会对餐厅留下更好的印象,更有可能成为回头客。

总之,“请慢用”这句简单的话语,却能在餐饮服务中发挥重要作用,让顾客在享受美食的同时,也感受到餐厅的用心和诚意。"

刘时晴明白了点点头说:"原来师傅给我做,我都知道了,到时候我是不是还要做呢?"

胡主管和王梦梦点点头说:"对的。"

这时候郭经理叫别的同事走过来跟着三人对话的身边,郭经理说:"今天在下班前开会说一下,火锅服务员的主要工作是确保顾客在火锅店有愉快的用餐体验。具体职责包括:

1. 顾客服务:热情迎接客人,引导就座,提供菜单和点餐帮助。

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