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第10章 第一次上晚班(2 / 2)

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刘时晴点点头把汤壶递给王大姐,然后去厨房掏饭。

郭经理给这桌顾客买单后问正在坐下准备吃午饭的刘时晴说:"刘时晴,去学校拍照好了?"

刘时晴点点头地说:"是的郭经理,我都毕业了,有些舍不得学校的时光回忆。"

郭经理点点头地说:"是的,学校的时光总是让人有些舍不得。回忆起在学校的日子,那是一段充满活力和激情的时光。教室里的朗朗书声、操场上的欢声笑语,都成为了我们心中难以磨灭的记忆。我们结交了志同道合的朋友,一起学习、成长,分享彼此的喜怒哀乐。"

刘时晴点点头地说:"说的对呀,当然少不了老师们传给知识,可是郭经理,前厅服务员为什么要分晚班早班呢?"

郭经理回答地说:"火锅店的前厅人员分早晚班,主要基于以下几个原因:

1. 保证营业时间:火锅店通常营业时间较长,为了确保在整个营业时间段内都能提供优质的服务,需要安排不同班次的员工。

2. 顾客流量波动:不同时间段顾客流量可能有所不同。例如,晚餐时段可能比午餐时段更忙碌。通过分早晚班,可以根据需求灵活调配人员,确保在高峰时段有足够的人力支持。

3. 员工工作生活平衡:分早晚班可以让员工有更合理的工作时间,避免长时间连续工作导致疲劳,有助于提高工作效率和服务质量。同时,也能让员工有更多的个人时间,更好地平衡工作和生活。

4. 培训和发展:分班制可以为新员工提供更多的培训机会,让他们在较轻松的时段逐渐熟悉工作流程和技能。此外,老员工也可以通过带班传授经验,促进团队整体素质的提升。

5. 应急响应:如果有员工因病假或其他原因不能按时到岗,分班制可以提供一定的灵活性,保证前厅的正常运营。

6. 特殊活动或节假日:在特殊活动或节假日期间,顾客流量可能会大增。通过增加班次或调整工作时间,可以更好地应对这种情况,提供更好的顾客体验。

综上所述,火锅店前厅人员分早晚班是为了适应营业需求、提高服务质量、保障员工福利和应对突发情况等多方面考虑。这样的安排有助于火锅店的顺利运营和持续发展。"

不知道怎么出现在郭经理的身后听他讲话的胡主管,三人服务员。

三人服务员跟着刘时晴异口同声说:"原来这样,明白了。"

吃完饭后和早班的同事换着,刘时晴走过去正在负责A区的王大姐地说:"王大姐,你先去吃饭呢,我来看顾客加汤,收拾台面等等,还有没有新顾客?"

王大姐说:"好的,有新顾客,就是在3号台桌,正在点单呢,其余的都这样了呢。"

刘时晴点点头地说:"辛苦了王大姐。"

于是开始加汤,正在从加汤的顺序到6号台桌的时候,顾客说:"您好,不要加汤了,谢谢,买单在哪里?"

刘时晴礼貌用手势指在右道地说:"买单在那边,跟我来呗。"

顾客点点头于是收拾东西,跟着刘时晴到收银台对着郭经理说:"6号买单。"

郭经理点点头跟着6号台桌讨论价钱。

刘时晴开始负责她晚班的时间看好顾客加汤,收拾台桌上的垃圾,开火锅的火候,为顾客需求满足。

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