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第11章 第一次的尝试(1 / 2)

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在曾言言手里有一份客户资料,就是下午她要跟着陆慷砺一起去跑的客户。

虽然陆慷砺答应她,今天不用她怎么说话,就是扮演个秘书,帮着记记他们的谈话,却仍要求她把客户资料预习好,说是回来要考她一下。对于准备考试,曾言言基本上还是心里有底的,哪怕是目前还不知道要考她什么。

心里揣着要考试的事,曾言言一路上愈发沉默。坐了半个多小时的公交,居然一句话也没有说。陆慷砺几次看看她,想说些什么,终于还是轻轻叹着气,也一言不发。

到了客户楼下的时候,陆慷砺憋得难受的那口气重重舒了出来,对曾言言说:“等一会别那么凝重,看到客户客客气气地笑一笑,说不说话没那么要紧。”

曾言言点点头。走了一层楼,她稍微缓了缓脚步,叫住陆慷砺:“陆经理,我有些紧张。”

陆慷砺原本一肚子气被这句话逗笑了,想说些什么,可是客户家就在三楼,他只是边走边往身后丢了一句:“不用怕。”然后脚步加快了一倍。曾言言跟在后面,穿着高跟鞋,显得略略吃力。不知道是不是因为自己垮下身子了,她觉得前面的陆慷砺似乎腰挺得更直了些。

“朱阿姨,我们是ZR公司的,您之前打电话过来咨询过产品。我是今天来为您服务的保险事业部业务经理,这是我的名片,您喊我小陆就好。这是我们的实习生小曾。”

这真的是陆慷砺吗?

如果不是在客户家里,曾言言真的想要说一句哇塞。讲话的语调和表情,简直像是个播音员,恰到好处地亲切和温柔。他虽然是个男的,可曾言言一时词穷,能想到的形容词居然是“甜美”。在办公室里,陆慷砺从来没有流露出这个模样啊,简直像是另一个人。

那位阿姨看到两个长得挺好看,又客客气气的年轻人,一开始的满脸戒备渐渐随着展开的皱纹流了开来,笑起来招呼着:“快进来坐!你们要喝点什么,奶茶?可乐?”

“您不用客气了,咱们把您关心的问题给您解释明白了就走。”

接下来的半个小时,和曾言言以为的完全不同,她倒不是刻意不说话,装模作样地在本子上瞎记。实在是陆慷砺讲的许多东西,是她之前没想到,听起来却觉得很有道理的地方。

一上来就让她吃惊的点,是陆慷砺开口这么和阿姨说:“是这样的,朱阿姨,虽然电话里您是咨询要买点养老金,但是今天我们第一次拜访,没有带产品的介绍资料,需要您配合我们做一份理财保障调查问卷,了解到您真实的需求才能把最合适的产品推荐给您。所以有两件事需要提前和您确认一下,这个问卷大概需要您抽出10分钟来,可以吗?第二就是这份问卷我们了解之后回去分析和挑选产品大概需要一周,下周还是这个时间,或者上午的时间您更方便?”

不是要卖保险吗,怎么见到客户却说今天不卖给她呢?曾言言一肚子的疑问,在本子上记下来,打算等会问问陆慷砺,这是不是有特别的讲究。

朱阿姨自然是满口答应,认认真真地回答陆慷砺根据问卷内容一句一句的提问。曾言言一边记,一边有点着急,阿姨的这些想法,ZR的产品好像满足不了啊,这可怎么办?下次来真的能把保险卖给她吗?

可能是她的表情太过严肃,结果朱阿姨特别关心她为什么看起来不太舒服或是不太高兴的样子:“小姑娘怎么一句话也不说啊?”

关注的焦点突然都落在她的身上,曾言言一下子有点慌了。说什么啊?陆慷砺怎么不帮自己圆一下场啊!

几秒钟的沉默,却尴尬得让她脸都红了。曾言言声音从喉咙里飘出来:“朱阿姨,我第一次跟着陆经理出来……拜访,有点紧张,而且很多不懂……”说着,眼神瞅瞅陆慷砺,又转过来看着朱阿姨,见到两双含着笑意的眼睛,脸红得更热烈。

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